Privacy Policy

Effective date May 13, 2021 Ellis-Lopez Travel Partners Benefit LLC (Doing business as “Ellis-Lopez Travel” and “Vacation Grace”) or referred as “We” within this privacy policy. We are committed to respecting the privacy rights and concerns of all users of our websites (ellislopeztravel.com; vacationgrace.com; bookvacationgrace.com) and social media accounts (Facebook, Instagram, Youtube, and Pinterest) and associated Services. “Services” are defined as our BookRidesOnline.com/Mobile Application, iGo Travel Platform, and Travel Industry Suppliers, Wix.com, GoDaddy.com, Stripe payment processing and our Host Travel Agency (The Ticket Counter, LLC, Booking.com Affiliate Program, and Vax Vacation Access). As such, we have established and implemented this Privacy Policy to inform visitors and users of our websites how we use and protect the information we collect. This Privacy Policy is effective as of the date set forth above and is only applicable to the websites named above.

Types of Identifying Personal Information we collect:

We may ask for personal information to secure your professional services through third-party applications and travel industry suppliers. Personal information is information that can be used to identify and contact you. You do not need to submit personal information directly to us unless you are scheduling a ride through “BookRidesOnline.Com website or mobile App) or we are booking travel for you directly with the travel industry supplier.

When you create an account or disclose personal information to us for some services the information is kept on third-party servers. We do not routinely store personal information on our servers unless we are helping a customer or reviewing records for errors/and omissions. When working with customer information, our computers are always on a VPN along with active internet cybersecurity software installed. To assist you with your account (s) and/or complete reservations, we may ask customers for the following personal information:

First and last name;

Email address;

Phone number;

Mailing address;

Account name and password;

Location information;

Types of Non-Identifying Information we collect

We may also collect general information resulting from your use of the Services, including your preferences and other tendencies. This may include anonymous “traffic data” or tracking information provided by the website’s host or similar provider of such information (i.e., Analytics) that does not personally identify you but may be helpful for marketing purposes or for improving the services we offer. Analytics is the process of collecting, analyzing, and reporting aggregate data. This information may include which pages visitors visit, how long visitors may stay on a particular page, and where visitors are located. It may also provide information about what browser, network, or device is used to visit our Site. At anytime, you always have the option to opt-out of use of cookies on our websites. The best way to request any modification of information collected is to contact us directly.

How We Use Your Personal Information

The personal information you provide to us will allow us to communicate with you and provide the service to you, depending on the aspects of the service you utilize. We primarily use the personal information you provide and any general information we receive from you to provide the following:

Create and manage your account;

Process your orders;

For billing purposes;

To personalize your customer experience;

Provide customer service, whether it’s responding to a request or following up on an order;

Improve our services and the interactions you have with our service;

Market products and services that may be of interest to you (we may add you to our email list and newsletter with option to opt-out at anytime);

Comply with and enforce applicable legal requirements, relevant industry standards, and our policies.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact Jerry Ellis by email at jerry@ellislopeztravel.com, by phone at (202) 900-8550, or by mail to the following address: 13017 Wisteria Drive Germantown, MD 20874.